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Our Code of Practice
Our commitment to you
- Provide consistent, safe and correct tuition at all
times
- Be honest in our assessment of your abilities
- Be punctual and tell you before the start of your
lesson (where possible) of any traffic, weather
conditions or mechanical failure or any other event
that might cause us delay or non arrival
- If we have to reschedule a lesson for any reason,
tell you as soon as possible
- Respect your privacy and not disclose any
information about you to a third party. Unless legally
required to or you give permission
- Provide (if asked for) a receipt for any advance
payments made
- Carry the correct insurance covering you whilst
driving our tuition vehicles
- Maintain (as far as practicable) our tuition
vehicle at all times
- Provide you with the proper information allowing
you redress against the service we provide to you
- Tell you in good time if we change our rates
Your commitment to us
- Try to be punctual for the lesson you have pre
booked
- Give at least 24 hours notice in the event of a
lesson cancellation
- If you don't we may charge you for that lesson
- If delayed for whatever reason, advise us as soon
as you can
- Take any reasonable advice that we give you in
respect of learning to drive
- Allow us to decide when you are ready to take a
practical driving test
What we cannot do
- Guarantee that you will pass your driving test
first, second or even third time
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Thanks to Stuart, Jane and Katie
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